As per our strict policy, all processed payments are non-refundable for the current billing cycle. Your access remains active until the end of the paid period.
Why Stopping Mid-Month Does Not Create a Refund
A Chitran subscription provides access for a defined paid billing period. When payment processes successfully, the current cycle begins and class access is made available for that period. A later personal decision to stop attending does not divide the completed payment into used and unused days.
The published policy therefore does not provide a prorated or partial refund merely because a child loses interest, becomes busy, changes activities, travels, has exams, or chooses not to attend the remaining sessions. The family may continue using the access already paid for until the period ends.
Payment, Attendance, and Cancellation Are Different
These actions should not be confused. Stopping attendance does not cancel billing, and canceling after a payment has processed does not automatically refund the active cycle. The subscription record must be changed through the official process to prevent a future renewal.
Your Access Remains Active
Even if the child plans to stop permanently, the paid period remains available through its scheduled end. Families should review what is included in the plan and use eligible live classes, learning materials, student-portal features, class recordings when available, artwork submission, and other current-cycle benefits.
Continued access is important because the policy is not charging for individual attendance. It is providing an active subscription period. Choosing not to use some or all of that access does not normally convert the payment into refundable credit.
Cancel Before the Next Renewal
If the family does not want another paid cycle, complete cancellation at least seven days before the next billing date under Chitran's published cancellation policy. Use the secure Billing Portal, finish every confirmation step, and save the effective cancellation date.
Do not wait until the last day of the cycle. Do not rely on telling a teacher, leaving a class group, removing Zoom, changing a card, or simply not attending. Those actions do not reliably change the subscription's billing status.
What Happens After Period-End Cancellation?
A period-end cancellation normally leaves the current paid access active and stops renewal after that period. The portal or confirmation should show the effective date. Keep the confirmation with the invoice and check the account status before the next billing date.
If the portal still shows an active future renewal with no scheduled end, the cancellation may not be complete. Reopen the official portal or contact support promptly, before the policy deadline.
Common Mid-Month Situations
The child says they no longer want classes. The current payment remains non-refundable under the policy. Cancel future renewal and use the remaining paid access if desired.
The family is traveling. Travel does not automatically pause or cancel a subscription. Review available recordings or learning resources when applicable and cancel future renewal if the family does not want the next period.
The child has school exams. A temporary scheduling conflict does not reverse a processed payment. Contact the school about practical class information, but do not assume a schedule discussion changes billing.
The parent forgot the renewal date. A correctly processed renewal remains subject to the current-cycle policy. Complete cancellation promptly to prevent another renewal.
The child missed classes. Missed attendance does not create a prorated refund. Recordings may support missed learning when available under the applicable class arrangement.
Current-Cycle Policy Summary
- Processed payments are non-refundable for the current billing cycle under the published policy.
- There is no automatic partial refund for unused days or voluntarily missed classes.
- Access remains active until the end of the paid period.
- Stopping attendance does not cancel the subscription.
- Cancel at least seven days before the next billing date to prevent renewal.
- Use the secure Billing Portal and preserve confirmation.
- Validated duplicate charges, processing errors, or rights required by applicable law may be reviewed separately from a voluntary mid-month stop.
Refund Request Versus Billing Error
A voluntary decision to stop mid-month is different from reporting a genuine billing error. If the same invoice was charged twice, the wrong account was billed, a confirmed timely cancellation was not applied, or another identifiable processing problem occurred, contact Chitran with the billing email, invoice, dates, amount, and non-sensitive evidence.
Reviewing a possible error does not guarantee a refund, but it allows the actual transaction record to be checked. Do not send a complete card number, card security code, banking password, or one-time authentication code.
How to Contact Support Clearly
Provide the payer's name, billing email, student name, plan, payment date, invoice or receipt number, and a concise explanation. State whether the concern is a voluntary stop, a future cancellation request, a duplicate-looking charge, or a confirmed portal problem.
Clear facts help support distinguish a policy question from a technical billing issue. Keep all original receipts and cancellation confirmations, and avoid altering screenshots or omitting relevant dates.
Plan Ahead Before the Next Cycle
Parents can reduce billing surprises by recording the renewal date when enrollment begins and setting a reminder more than seven days in advance. Review the child's schedule, interest, travel, exams, and other activities before the cancellation deadline.
If the family is uncertain, make the decision early enough to complete cancellation properly. A canceled subscription can be considered for future re-enrollment based on availability, while a late decision may allow another cycle to process.
Frequently Asked Questions
Can I receive a refund for the unused half of the month?
No. The published policy treats the processed current-cycle payment as non-refundable and does not prorate it based on voluntary attendance.
Does canceling today refund the payment already processed?
No. Cancellation normally affects a future renewal. The current paid cycle remains active through its scheduled end.
Can I stop payment by removing my card?
Do not treat card removal or replacement as cancellation. Complete the subscription cancellation process through the official Billing Portal.
Can my child attend the remaining classes?
Yes. Access remains active until the end of the paid period, subject to the applicable plan and class schedule.
What if I believe the charge is genuinely incorrect?
Contact Chitran promptly with the billing record and non-sensitive evidence so the specific transaction can be reviewed.
Review or Cancel Your Subscription
Use the secure portal to review the next billing date, current-cycle status, invoices, payment method, and cancellation options.
Open Billing Portal Refund Policy Subscription PolicyChitran International Online Art Classes, LLC refund FAQ. Last reviewed June 7, 2026. Current checkout terms and published policies control if they differ from this educational summary. Nothing here limits rights that cannot legally be limited.